Join a team that shows up with steadiness, care, and real advocacy.

Role summary

Under the direction of the Program Support Manager, the Survivor Advocate provides safety, support, advocacy, resources, and communication to guests in shelter as well as callers and texters to the crisis hotline. This role is critical to ensuring best-case outcomes in crisis circumstances and situations. This role requires a high level of communication, critical thinking, problem solving, multi-tasking, computer skills, and de-escalation skills, while requiring minimal supervision.

Key responsibilities

• Answer the crisis call line and texting line; complete all necessary documentation in a timely period.
• Assist the Program Support Manager with projects. Complete other duties assigned by the Lead Team and Directors.
• Attend staff meetings and trainings as required.
• Advocate for the safety of PAVE's program, facility, clients, guests, volunteers, and staff.
• Adhere to agency policies including client confidentiality and reporting.
• Maintain professional boundaries with all clients.
• Provide appropriate and accurate information and referrals to community resources.
• Maintain a safe and clean environment in the facility, including cleaning and basic housekeeping of the shelter while on shift.
• Communicate with colleagues, especially relaying essential information to the worker relieving you from duty.
• Prepare accommodations for incoming clients, sanitize and clean rooms after exits, and stock and organize food, hygiene, and other items as needed or directed (including the reception area, intake room and bathroom, group rooms, community spaces, emergency lodging, and havens).
• Consult with all team members through appropriate, private channels such as Teams.
• Prioritize tasks by urgency, importance, and role; be flexible.